Refund Policy

  1. Subscription Fees
  • Subscription fees are non-refundable once services commence.
  • In cases where services are not initiated, refunds may be issued after deducting applicable processing charges.
  1. Diagnostic and Treatment Services
  • Diagnostic tests and medical treatments are non-refundable once initiated.
  • If a test is canceled before sample collection, refunds may be issued after deducting administrative fees.
  1. Health Insurance

Refund policies for insurance premiums are subject to the terms of the partnering insurance provider.

  1. Exceptional Cases

Refunds for exceptional circumstances, such as errors or delays caused solely by the Company, will be processed on a case-by-case basis.

  1. Refund Process

To request a refund, subscribers must contact customer support within 7 days of the issue, providing necessary details and proof of payment.